Privacy Policy
Last updated: January 17, 2025
Synthetik Media LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video and media generation platform at www.synthetikmedia.ai (the "Service").
1. Information We Collect
Account Information
When you create an account using Google OAuth, we collect:
- Email address - For account identification and communication
- Name - For personalization of the Service
- Profile picture - Displayed in your account
- Google account ID - For authentication purposes
Payment Information
When you purchase credits, our payment processor (Stripe) collects payment information. We do not store your full credit card numbers. We receive and store:
- Transaction history and amounts
- Last four digits of payment card (for your reference)
- Billing address (if provided)
- Stripe customer ID
User Content
We collect content you upload or create through the Service:
- Images, videos, and audio files you upload
- Text prompts and descriptions you provide
- AI-generated content created through the Service
- Project and scene configurations
Usage Information
We automatically collect certain information when you use the Service:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and features used
- Time spent on the Service
- Error logs and performance data
2. How We Use Your Information
We use the information we collect to:
- Provide the Service - Process your requests, generate content, and deliver the Service functionality
- Process payments - Complete transactions and manage your credit balance
- Communicate with you - Send service updates, respond to inquiries, and provide customer support
- Improve the Service - Analyze usage patterns, fix bugs, and develop new features
- Ensure security - Detect and prevent fraud, abuse, and security incidents
- Comply with law - Meet legal obligations and respond to lawful requests
Legal Basis (GDPR): We process your data based on: (a) your consent, (b) performance of our contract with you, (c) our legitimate interests, or (d) compliance with legal obligations.
3. Information Sharing
We share your information with the following categories of third parties:
Service Providers
| Provider | Purpose | Data Shared |
|---|---|---|
| Supabase | Database & Authentication | Account data, user content, usage data |
| Stripe | Payment Processing | Payment information, transaction data |
| Bunny CDN | Media Storage & Delivery | Uploaded and generated media files |
We may also share information:
- With your consent - When you explicitly agree to sharing
- For legal compliance - To comply with laws, regulations, or legal processes
- To protect rights - To enforce our Terms, protect our rights, or ensure safety
- In business transfers - In connection with mergers, acquisitions, or asset sales
5. Data Retention
We retain your personal data only as long as necessary to provide the Service and fulfill the purposes described in this policy.
- Account data - Retained while your account is active
- User content - Retained until you delete it or close your account
- Usage data - Retained for up to 24 months for analytics
- Transaction records - Retained for 7 years for tax and legal compliance
Account Deletion: When you request account deletion, we will delete your personal data immediately, except for transaction records required for legal compliance. All user-generated content and uploaded media will be permanently removed.
6. Your Rights
For All Users
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and data
- Export your data in a portable format
For EU/EEA Residents (GDPR)
Under the General Data Protection Regulation, you also have the right to:
- Object to processing based on legitimate interests
- Restrict processing in certain circumstances
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
For California Residents (CCPA)
Under the California Consumer Privacy Act, you have the right to:
- Know what personal information is collected
- Know whether your data is sold or disclosed and to whom
- Opt-out of the sale of personal information (we do not sell your data)
- Request deletion of your data
- Not be discriminated against for exercising your rights
To exercise any of these rights, contact us at support@synthetikmedia.ai.
7. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws.
When we transfer data internationally, we implement appropriate safeguards:
- Standard contractual clauses approved by the European Commission
- Data processing agreements with service providers
- Encryption of data in transit and at rest
8. Children's Privacy
The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information immediately. If you believe we have collected information from a child under 18, please contact us at support@synthetikmedia.ai.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit (TLS/SSL)
- Encryption of data at rest
- Secure authentication via Google OAuth
- Regular security assessments
- Access controls and audit logging
While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending an email notification for significant changes
We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Synthetik Media LLC
Email: support@synthetikmedia.ai
Website: www.synthetikmedia.ai
For GDPR-related inquiries, you may also contact your local data protection authority.